IT Support Consultant

Brown University

Job Description:

It is an especially exciting time at Brown University and the School of Engineering where together, we are leading efforts to enhance academic excellence through innovative education and increased interdisciplinary research to address complex societal challenges. We have an excellent opportunity for a new IT Support Consultant to join our dynamic team and mission-driven organization to help us shape a community that is essential for educating and preparing future engineers.

Position Purpose
The IT Support Consultant provides advanced application, operating system, desktop and mobile hardware, audiovisual and other technology support to the Engineering community via a combination of on-site assistance and, desktop remote troubleshooting/management. Remains attentive to Engineering Help Tickets, phone calls, and walk-ins and effectively balances, prioritizes and escalates issues with a high degree of responsiveness and independence.  Supports projects and backup/cross-coverage for colleagues’ sick/vacation time.  Other duties as required for the proper functioning of the School of Engineering.

Education and Experience
Bachelor’s degree preferred or equivalent combination of education and experience.

Experience in Higher Education preferred.

2-3 years’ experience providing desktop support in an IT help desk environment; one or more of RHCSA, RHCE, LPIC, CompTIA, MDAA, HDI-CSR, HDI-DST, HDI-TSP, ITIL, ACSP, ACTC, ACMT or ACHDS certifications preferred.

Job Competencies
Indicate the essential job competencies. Competencies are required knowledge, skills and abilities necessary to perform the job successfully.

  • Experience supporting Windows and OSX operating systems and productivity applications in use at the School of Engineering.
  • Troubleshooting skills for a host of peripherals (printers, handheld devices, RM devices, card
    readers, etc.).
  • Knowledge of electronic software distribution tools such as SMS/SCCM, JAMF, and ARD preferred.
  • Experience supporting computing users.
  • Strong computing, analytical, and organizational skills; project planning and project management skills.
  • Excellent customer service skills; strong commitment to customer service.
  • Understanding and appreciation for needs of users in an academic environment; tact and sensitivity in dealing with a diverse user community.
  • Excellent coordination, collaboration, skills as well as written and verbal communication skills.
  • Ability to work independently, self-starter.
  • Requires a strong commitment to promoting diversity.
  • Ability to work effectively in a group and as a member of a project team.
  • The person in this position frequently communicates with faculty, students and staff who have inquiries related to computer software, hardware and peripheral devices. Must be able to exchange accurate information in these situations.

All offers of employment are contingent upon successful completion of a background check and education verification.

In order to achieve near-universal vaccination, Brown University is requiring all employees to receive the final dose of the COVID-19 vaccine. All newly hired staff at Brown University must receive the final dose of the COVID-19 vaccine before they begin work, unless they are approved for a medical or religious exemption. For more information, please visit University Human Resources.

Recruiting Start Date:
2024-04-25

Job Posting Title:
IT Support Consultant

Department:
School of Engineering

Grade:
Grade 9

Worker Type:
Employee

Worker Sub-Type:
Regular

Time Type:
Full time

Scheduled Weekly Hours:
40

Position Work Location:
Onsite

Submission Guidelines:
Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.

Still Have Questions?
If you have any questions you may contact employment@brown.edu.

EEO Statement:
Brown University is an E-Verify Employer.

As an EEO/AA employer, Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, and caste, which is protected by our University policies.

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