Welcome Center Specialist

Brown University

Job Description:

Brown University Athletics is seeking candidates for a Welcome Center Specialist role at the Nelson Fitness Center.  This is a full-time, 12-month position that monitors the daily facility users and visitors to Brown’s Recreation Facilities. This position acts as an ambassador of the Division of Athletics & Recreation to the Brown community, which consists of Brown students, faculty, staff, alumni, emeritus, athletic coaches, administrators, RISD students & faculty, and the general community population of Rhode Island.

Job duties and responsibilities include, but are not limited to:

  • Check Brown ID Holders & Recreational Pass Holders for membership validity.
  • Open and/or close the facilities.
  • Assist with the communication and verification of Recreation/Fitness members.
  • Meet and greet all members and visitors.
  • Will require computer skills for communication and software usage.
  • Answer telephone
  • Greet campus visitors
  • Contact emergency personnel when necessary.
  • Distribute recreational equipment to recreation members.
  • Assist customers with online membership registration.
  • Distribute keys to facilities in coordination with respective coaches’ and student groups’ facility reservations.
  • This position will require afternoon/evening and/or night availability and will be subject to shift adjustments at the discretion of the Associate AD for Recreation.
  • Report any maintenance issues to staff at the Nelson Fitness Center, Coleman Aquatics Center, OMAC, Pizzitola,Meehan.
  • Maintain open communications with day-to-day activities in the facilities that match the facility schedule.
  • Report any unauthorized use of the recreation facilities.

Entry into the candidate pool requires the following:


  • Excellent verbal communication skills to elicit and disperse information in a clear and concise manner.
  • Extremely dependable and flexible.
  • Work independently with minimal supervision.
  • Exceptional customer service skills, conflict resolution and facility management skills
  • Possess a willingness and ability to support a diverse and inclusive environment.
  • Computer skills: Including but not limited to rec management system, Internet searches, word, excel, e-mail communication.
  • Ability to obtain and maintain CPR PRO/First Aid/AED certification (will be provided by the division)
  • Demonstrated ability to support a community of diverse perspectives and cultures in an inclusive environment


  • High School Diploma/GED


  • Prior customer service experience is preferred but not required

All division employees are required to demonstrate exemplary ethical conduct and conformance to NCAA rules and regulations; the duties of the position are to be performed in compliance with all NCAA and Ivy League rules and regulations; and any rules violations on behalf of themselves or any knowledge of violations within the division are to be reported to the appropriate parties.  Employees in coaching positions are required to pass the NCAA Coaches Certification Test, maintain current AED/CPR & First Aid certification (certification is available at no cost through the Division), and attend all required divisional and/or NCAA training/education programs.

Background Check – Criminal, Education, DMV

All offers of employment are contingent upon successful completion of a background check and education verification satisfactory to Brown.

Recruiting Start Date:

Job Posting Title:
Welcome Center Specialist

Athletics and Recreation

Grade 2

Worker Type:

Worker Sub-Type:

Time Type:
Full time

Scheduled Weekly Hours:

Position Work Location:

Submission Guidelines:
Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.

Still Have Questions?
If you have any questions you may contact employment@brown.edu.

EEO Statement:
Brown University is an E-Verify Employer.

As an EEO/AA employer, Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, and caste, which is protected by our University policies.

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