Help Desk Associate

Bryn Mawr College

Bryn Mawr College has an opening for a Help Desk Associate.

THE POSITION
Library & Information Technology Services at Bryn Mawr College is looking for a Help Desk Associate to join our Client Engagement and Planning (CEP) team.  

This is a key role that works with the larger team to provide direct support and technology consultations to the College community via hands-on, deskside help as well as phone, email, and remote support. In this role, you would also provide technical support and supervision to Help Desk Student Technicians and participate in community-wide outreach efforts. This combination of teaching and supervising, consultation, and how-to guidance helps to empower Bryn Mawr community members to meet their academic, business, and institutional goals.

The CEP team is a group of professionals that work at the intersection of technology and its users, providing access to a wide variety of essential tools and resources. The members of our team have a broad mix of experience levels, and we’re building an environment that celebrates knowledge sharing and mentorship; our team is dedicated to supporting each other and new members.

We hope that you’ll bring the following experience to the role:

  • Working in a customer-oriented computer support environment
  • Dedication to cultivating an inclusive, diverse, and positive work community
  • Interest in helping others use technology effectively
  • Patient and innovative troubleshooting and problem-solving skills
  • Dedication to sharing knowledge and learning from others

$24 – $27 per hour plus excellent benefits.

ABOUT THE INSTITUTION
Bryn Mawr College is located in the Philadelphia, Pennsylvania region. The College serves a population of approximately 1,700 students at both the undergraduate and graduate levels. Campus is easily reached by public transportation as well as most major highways. The College offers competitive salaries and excellent benefits. Bryn Mawr College is an equal opportunity employer that believes that diversity strengthens our community.

APPLY
To express your interest in this role, please submit a letter of interest and resume through Interfolio: http://apply.interfolio.com/147875

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