FT Information Technology Analyst
Salary: $102,281.16 – $123,280.80 Annually
Job Type: Full Time
Job Number: Infor Tec Analyst-23
Closing: 2/5/2024 11:59 PM Pacific
Location: Norwalk, CA
Department: Infor Tec Analyst-23
Division: Information Technology
Equity and Diversity
The District is strongly committed to achieving staff diversity and the principles of equal opportunity employment. The District encourages a diverse pool of applicants and does not discriminate on the basis of race, color, national origin, ancestry, sex, age, religion, marital status, disability, or sexual orientation in any of its policies, procedures or practices. In fact, the college encourages applications from all segments of qualified people.
This position will close on February 5, 2024 at 11:59 PM (or when 150 applications are received, whichever occurs sooner).
Cerritos College is ranked 14th among the top 100 schools with the highest Hispanic enrollment in the United States by the United States Department of Education. Cerritos College serves as a comprehensive community college for southeastern Los Angeles County. Communities within the college’s district include Artesia, Bellflower, Cerritos, Downey, Hawaiian Gardens, La Mirada, Norwalk, and portions of Bell Gardens, Lakewood, Long Beach, Santa Fe Springs and South Gate. Cerritos College offers degrees and certificates in more than 180 areas of study in nine divisions. Enrollment currently averages 20,000 students. Visit Cerritos College online at http://www.cerritos.edu.
The Information Technology Department includes four managers and 22 full-time staff members. Of Which, there are currently two Multimedia Technician positions supporting our Campus Audio Visual needs under the supervision and direction of the Manager of Information Technology.
The Information Technology Department at Cerritos College supports and maintains both instructional and non-instructional functions for the entire campus community on a 140-acre campus.
Coordinates and provides advanced support and maintenance to database, and applications security. Develops and implements software security solutions to be compatible with access permissions needed by College staff. Improves current procedures and develops test models for future security configurations. The Information Technology Analyst analyzes current business processes and oversees the integration and implementation process of effective business practices into the appropriate information systems.
Distinguishing Career Features
The Information Technology Analyst serves as a technical leader and coordinates server, database, data structure, and applications security. This position requires demonstrated competency and ability to design and implement security solutions. The position requires expanded capability to consult with users from multiple functions, multiple platform applications, lead complex projects involving multiple departments/committees and work independently on multiple platforms. This position must have a solid understanding of PeopleSoft, and its integration with other moderate-to-complex systems (e.g., Degree Audit Reporting System, Student Records, SARS, EAB, ClockWork) and supporting data systems. This position will specify requirements for business information systems and incorporate new technical systems to improve security, workflow, production, efficiency, and effectiveness. Resolves access violations by contacting appropriate manager.
Essential Duties and Responsibilities
- Coordinates reviews, analyzes, and consults with key computer applications users for menu access. Review menu request lists, meets with users to understand and determine level of need, security goals, and provide training.
- Perform system administration, including business process configuration, report development, end user training, and data management within the PeopleSoft enterprise resource planning (ERP) system environment.
- Creates role and permission lists for all departments and employees. Assigns menu access with proper security level, group and profile access. Maintains changes and corrections of permission lists. Receives requests for new access lists and roles. Maintains database query access on databases District-wide. Analyzes and allows query access to group access to data queries. Maintains up-to-date accounts.
- Monitors access to data resources, integrated databases, and the District’s enterprise resource planning (ERP). Investigates application and database security structures and violations. Resolves access violations by contacting appropriate manager.
- Creates and maintains database documentation.
- Maintains security for custom applications. Coordinates with key users and applications staff to determine guidelines for applying security. Restricts different levels of security on an application basis.
- Installs security updates to existing applications and programs, including the relational databases and enterprise resource planning (ERP) systems.
- Backs up and restores security on all databases using standard query language (SQL) scripts. Ensures that backups can be used for emergency recovery or construction of new databases.
- Analyze technical requirements of business objectives, identify effective solutions and coordinate with other personnel from the area, Information Technology, and management teams to ensure system integrity and efficient and effective systems operations; work closely with users to define and analyze business and operational problems; perform a variety of advanced analytical, internal consulting duties to enable multiple stakeholders in the district to achieve business, administrative and academic objectives efficiently and effectively.
- Perform complex cross-departmental functional analyses including mapping, setup, system modeling, testing and troubleshooting of systems to recommend implementation practices; perform complex functional analyses of third-party computer applications, reporting functions, assessment, scanning and other testing; develop procedures and guidelines.
- Act as a liaison between business systems users in assigned departments and Information Technology staff to document and convert business requirements into detailed documentation for the development, implementation, and enhancement of designated enterprise system modules; facilitate the analysis of assigned area’s business processes, practices and work/data flows for improvements and to ensure effective operations using enterprise system processes; identify integration points between modules from a data flow, business process and applications perspective.
- Analyze, test, and model the results of system setup to determine appropriate functionality, performance, data integrity, and third-party software interface connections; make recommendations for system changes/corrections as needed.
- Assist user teams with special projects such as system upgrades and system implementations; evaluate requests for software enhancements; provide guidance to end users on application use and operating parameters; translate user expectations into technical specifications for enhancements and customizations; consult with other district staff on business process changes; research these changes for potential problems and develop and implement solutions.
- Meet with users to provide information on system changes and address questions or issues; instruct users on setup and execution of specific processes; evaluate training programs to ensure their effectiveness in meeting goals and objectives.
- Using advanced reporting tools, analyze, design and write specialized queries and custom reports to generate required data and reports on a periodic or ad hoc basis.
- Forks with external agencies, independent contractors, vendors, and organizations on technology services, applications, and/or data requirements.
- Maintains up-to-date knowledge of evolving computer technologies, including hardware, software, languages, problem solving techniques, and development tools. Prepares periodic briefings on technologies related to the scope of work that would have relevance to the College.
- Performs other related duties as assigned.
The position requires a Bachelor’s in computer information systems, business administration, management information systems, or a related field; and five years of experience in technical support, network support, and data communications security.
Knowledge and Skills
- The position requires in-depth technical knowledge of enterprise resource planning (ERP) systems, relational databases, and web-based data structures.
- Working knowledge of database structures and topologies.
- Knowledge of standard query language (SQL) extensions to access relational databases as well as database definition and manipulation languages.
- Knowledge of industry standard software for tracking and report generation.
- Working knowledge of the steps involved in organizing and executing projects.
- Thorough knowledge of the business area that they support (student services, academic affairs, business services, finance, and/or HR information systems) and problem solving in a collegiate environment.
- Principles, practices, and methods of business process and systems analysis, including business modeling using data and process flow diagrams.
- Demonstrated skills in eliciting and developing business requirements, specifying and designing inputs and outputs, producing system and programming specifications and requirements, and recommending modifications to existing programs and processes.
- System design theory, concepts, and principles including data management and administration and development concepts.
- Thorough knowledge of business analysis methodologies, systems integration, and business process reengineering concepts.
- Methods and practices for conducting unit and system testing and creation of test cases.
- Project management tools and techniques.
- Interrelationships of campus departments and their interrelated information systems.
- Practices and techniques of training and instruction, particularly as related to computer software and applications, and development of user training materials.
- Personal computer hardware and software components.
- Operational characteristics of various computer programs and software packages.
- Safety policies and safe work practices applicable to the work.
- Written and oral communication skills including correct English usage, grammar, spelling, punctuation, and vocabulary.
- Requires the ability to plan, implement, and monitor security solutions, policies, and guidelines for databases and ERP system.
- Requires the ability to work within programs to customize and secure databases.
- Must be able to analyze and evaluate the needs of users and develop alternative solutions. Must be able to prioritize and organize work to meet deadlines and timetables.
- Must be able to read, interpret and apply complex technical information.
- Must be able to give one-on-one and small group training in the use of business and instructional software.
- Analyze software setups accurately and adopt effective courses of action.
- Manage moderate-to-complex operational systems including providing guidance, managing scope, setting priorities, establishing timelines, making modifications, coordinating work, and providing feedback, and applying thorough knowledge of moderate-to complex business and process analysis functions.
- Strong ability to write comprehensive, well organized, grammatically correct reports, proposals, instructional/technical documentation, and technical reports concerning feasibility studies, systems requirements and design, detailed processing requirements, and programming specifications. Ability to overcome obstacles and to meet deadlines.
- Access and enter, import, and export data to and from computer-aided software applications including the ability to update special tables.
- Analyze preceding, yet technical problems and to develop and apply appropriate solutions.
- Analyze technical and complex information and documents and make assessments according to complex policies, procedures, and mandated regulations.
- Strong interpersonal skills to work effectively with diverse groups of administrators, colleagues, managers, technical staff, faculty, students, staff, vendors, representatives of governmental agencies, and the public.
- Work effectively and collaboratively in a team environment, either as a team member or team leader.
- Maintain productive and cooperative working relationships with others.
- Define the scope and objectives for initiatives and projects, estimate resource needs and track and manage tasks for implementation.
- Communicate effectively, both orally and in writing.
- Identify information management issues and opportunities, analyze problems and alternatives, and develop sound recommendations.
- Read, interpret, explain, and apply complex technical information on systems processes and interdependencies for technical and non-technical audiences.
- Understand and follow written and oral instructions.
- Operate a computer and standard business software.
- Must be able to read, understand, and apply duties.
- Requires ambulatory ability to move to various office and classroom-type locations and to bend, stoop, and reach to install cables and equipment.
- Requires sufficient hand eye coordination and dexterity to make small component connections.
- Requires sufficient visual acuity to read technical documents and instructions and align small components.
- Requires sufficient auditory ability to carry on routine conversations.
- Requires the ability to lift, push, and pull objects of medium weight (less than 25 lbs.) on an occasional basis.
- Requires the ability to work in areas with noise variations, dust, and limited ventilation.
Licenses and Certificates
May require a valid driver’s license.
Work is performed indoors where some safety considerations exist from physical labor, positioning in cramped areas, and handling of medium weight, yet, awkward materials.
Grade 52 on District Classified Salary Schedule ($8,523.43 – $10,273.40 /month).
Health and welfare benefits include District contribution for medical/dental/vision benefits and employee life insurance ($50,000). (Cash in lieu option available on medical insurance.)
Participation in the Public Employee’s Retirement System that is also integrated with Social Security.
After the application closing date, a search committee will review and invite the most qualified applicants for an interview. As these are highly competitive positions, meeting the minimum requirements does not guarantee an interview. If you have questions or would like to follow-up regarding your application, please contact Human Resources at HR@Cerritos.edu as search committee members are unable to discuss specific recruitments.
Conditions of Employment
This is a full-time, 12-calendar month classified position.
Hours of employment are: Monday thru Friday 8:00 am to 4:30 pm
Initial placement of employees on Classified Salary schedule is at Step 1. After six months of successful probationary employment, employee is placed at Step 2.
Employment is to be effective as soon as possible following completion of the selection process.
Individual who is offered employment shall be required to obtain fingerprints for a criminal history clearance through the State Department of Justice and remit the required fee for processing the fingerprints, Federal Bureau of Investigation (no fee if obtained at Cerritos College Campus Police Station), produce an original social security card, and submit negative TB test results (must be within the past four years or within the last 60 days if not previously employed in a school district in California) before employment.
Proof of eligibility to work in the United States and signing of loyalty oath per Government Codes 3100-3109.
Remote assignment may be considered but prior to employment. Candidates must be able to provide proof of California residency.
Board Policy 2905 requires mandatory COVID-19 vaccinations as a condition of employment. The District requires all employees to submit proof of full vaccination against COVID-19, as defined by the CDC. Full policy details can be found on the website; Cerritos College – Chapter 2 – Board of Trustees. Employees may submit requests for medical or religious exemptions to the vaccine mandate for consideration. Details are available on the District’s COVID-19 webpage
** Please note – the District does not provide for immigration sponsorships such as H1B Visas.
Application materials must be submitted by the closing date. Applicants who need special services or facilities due to disability in order to apply or interview for this position must notify Human Resources at the time of application or at least 72 hours prior to the closing date or date of a scheduled interview.
It is the applicant’s responsibility to provide copies of all transcript(s) verifying all educational degree(s) and/or coursework required for the position. Transcripts must be from regionally accredited institutions. A foreign transcript must be evaluated by a NACES certified agency. The website address is www.naces.org.
- Cover Letter
- Resume/Curriculum Vitae
- Copy of Unofficial Transcripts (Must show all coursework completed and conferral date of the degree)
The District ensures that all qualified applicants for employment and employees have full and equal access to employment opportunity, and are not subjected to discrimination in any program or activity of the District on the basis of national origin, religion, age, sex or gender, race, color, medical condition, ancestry, sexual orientation, marital status, veteran status, physical or mental disability, or because he or she is perceived to have one or more of the foregoing characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics. .jeid-ea60977a4a6a834281a2bffab78f5b09