Student Success Coach – FIU Online

Florida International University

Florida International University is classified by Carnegie as a R1: Doctoral Universities – Highest Research Activity and recognized as a Carnegie engaged university. It is a public research university with colleges and schools that offers 196 bachelor’s, master’s and doctoral programs in fields such as engineering, computer science, international relations, architecture, law and medicine. As one of South Florida’s anchor institutions, FIU contributes almost $9 billion each year to the local economy. FIU is Worlds Ahead in finding solutions to the most challenging problems of our time. FIU emphasizes research as a major component of its mission. FIU has awarded more than 220,000 degrees and enrolls more than 54,000 students in two campuses and three centers including FIU Downtown on Brickell, FIU@I-75, and the Miami Beach Urban Studios. FIU’s Medina Aquarius Program houses the Aquarius Reef Base, a unique underwater research facility in the Florida Keys. FIU also supports artistic and cultural engagement through its three museums: Patricia & Phillip Frost Art Museum, the Wolfsonian-FIU, and the Jewish Museum of Florida-FIU. FIU is a member of Conference USA and more than 400 student-athletes participating in 18 sports. For more information about FIU, visit

531383 – Student Success Coach – FIU Online

Job Summary:
The Student Success Coach will assist fully online degree students with understanding the variety of opportunities and resources within the University, meeting expectations and responsibilities. Responsible for introducing and encouraging participation in university support services, student academic programs and cultivating habits that will result in academic success within the online environment.

  • Assesses and identifies high-risk fully online students and connects them to university resources (i.e.: tutoring, writing center, etc) to increase student success and program completion.
  • Creates and implements student communication and academic progress plan per academic term for individual students, as well as, assigned student focus groups.
  • Develops professional relationships with students to coach and fosters developmental conversations to motivate students towards achieving educational goals. Communicates with international students as needed.
  • Collaborates and escalates potential issues with Academic Advisors to provide students with necessary academic interventions for early alert or other academic needs.
  • Collaborates with the System Support and Development Team to customize student performance data and reporting accessibility within the Salesforce Student Information System.
  • Gathers and analyzes data within all platforms (Canvas, Salesforce, etc) to identify trends, opportunities, and provides goal-oriented recommendations to ensure student retention.
  • Facilitates with overall retention efforts of the University including, but not limited to: data audits, university withdrawals, re-admissions, mid-term grade checks, and registration hold reviews.
  • Collaborates with internal taskforce to identify new student focus group opportunities.
  • Manages, maintains, and resolves all Salesforce student cases as created and/or assigned.

Minimum Qualifications:
Bachelor’s degree and two (2) years of appropriate experience, or Master’s degree.

Departmental Requirements:
Ability to work flexible hours between 8am-8pm (Monday – Friday).

Desired Qualifications: 

  • Experience working with students in an educational setting.
  • Experience in a sales environment.
  • Experience using a Customer Relationship Management (CRM) system. 
  • Experience utilizing a diverse range of technologies. 
  • Ability to communicate (oral and written) in Spanish.

Work Schedule:
Begin time: 9:00 AM
End time: 5:30 PM

*Ability to work flexible hours between 8am-8pm (Monday – Friday).

Pre-Employment Requirements:
Criminal Background Check


For further information or to apply, please visit and reference Job Opening ID #531383. 

Florida Statute 1010.35 – Screening Foreign Researchers
Pursuant to Florida law, any citizen of a foreign county who is not a permanent resident of the U.S., or who is a citizen or permanent resident but is affiliated with or has had at least 1 year of employment or training in China, Russia, Iran, North Korea, Cuba, Venezuela, or Syria is subject to additional screening. Applicants meeting those criteria will be required to provide the following information in the application: every institution of higher education attended; all previous employment since the applicant’s 18th birthday; list of all published material, current and pending research funding from any source, including details about the research, your role, funding source, and amount; list and description of any non-university professional activities; any affiliation with an institution or program in a foreign country; a complete copy of your passport; the most recently submitted DS-160 (Online Nonimmigrant Visa Application).

Clery Notice
In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at:

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency
Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.  However, employees who have access to the compensation information of other employees or applicants as a part of  their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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