Director, Faculty Support Services

Harvard University


Director, Faculty Support Services

Harvard Law School


Job Summary
The Director of Faculty Support Services (FSS) reports to the Dean for Administration (Ad Dean) and leads a department of 60+ faculty assistants and administrative personnel (FSS staff members and Copy Center staff members, including managers and support staff), and oversees a wide range of core activities that are integral to the direct support of HLS faculty. The Director must collaborate and maintain relationships with key constituents across HLS, including but not limited to: Academic Affairs, Admissions, Dean’s Office, Dean of Students Office, Finance, Human Resources, ITS, Law Library, Office of Career Services, and the Registrar’s Office as well as with all permanent and visiting faculty. Outside relationships will include vendors and other service providers and colleagues in similar roles across Harvard and at peer law schools.

Position Description

As Director you will:

  • Supervise all logistics and operations of departmental budgets and people management, projects, analysis, reporting and communications. Directly manage FSS Assistant/Associate Directors as well as the FSS Office Assistant, FSS Event and Finance Manager, and Copy Center Manager
  • Oversee various management functions related to FSS and Copy Center teams, including staffing model assessments, training, career development, internal rewards and recognition programs, and temporary staffing needs
  • Manage individual support needs of full-time faculty and incoming visiting faculty and lecturers, tailoring support assignments and space allocation to ensure a coordinated and effective delivery of support services across the school
  • Maintain and update space assignment information, and serve as a resource for teaching faculty
  • Design and implement programs and initiatives that improve service provision and enhance the work experiences of faculty assistants and Copy Center employees, to drive engagement and sense of community
  • Develop new faculty support models, pilot programs, benchmarking, and implement appropriate metrics to ensure FSS’ success
  • Hire, train, and develop staff for various work assignments within the FSS structure
  • Evaluate existing FSS and Copy Center structures and processes to ensure they are operating at an optimal level throughout HLS; improve the infrastructure to balance flexibility in response to changing needs with consistency in high quality standards

Basic Qualifications

Candidates must have a bachelor’s degree and at least 8 years of progressive work experience in an administrative management role. Proven skills in managing people, projects, and budgets is essential.

Additional Qualifications and Skills

We are looking for people who have:

  • Experience working in an academic institution providing faculty services
  • The ability to effectively analyze and solve problems creatively; provide exceptional service; and work with clients with diverse needs. Ability to adapt and work at both strategic and tactical levels
  • Demonstrated ability to establish strong relationships and work collaboratively with faculty, faculty assistants, colleagues and other stakeholders across the organization
  • Detail orientation and the ability to make independent judgment calls while working within a collaborative and complex structure
  • Strong oral and written communication skills
  • Outstanding service orientation and the ability to engage and inspire people
  • Patience with complicated decision-making structures, a sense of humor, and a genuine interest in the work of HLS

Additional Information

We regret that Harvard Law School is unable to provide visa sponsorship for staff positions.

All offers to be made by HLS Human Resources.

About Us

Be a part of excellence and leadership in legal education and scholarship at Harvard Law School. We are a community of talented people from diverse backgrounds, lived experiences, and perspectives, dedicated to advancing the cause of justice all over the?world. We value our differences and our diversity as a source of strength. We are committed to developing and inspiring our students and our workforce. Whoever you are, whatever you do, however you do it, Harvard Law School is a place where you can thrive.


We invite you to visit Harvard’s Total Rewards website ( to learn more about our outstanding benefits package, which may include:

  • Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
  • Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
  • Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
  • Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
  • Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
  • Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
  • Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
  • Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
  • Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function
Faculty & Student Services, General Administration

Department Office Location
USA – MA – Cambridge

Job Code
361060 Administrative Manager

Work Format
Hybrid (partially on-site, partially remote)

Salary Grade

Faculty Support Services

00 – Non Union, Exempt or Temporary

Time Status

Pre-Employment Screening
Education, Identity

Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

LinkedIn Recruiter Tag (for internal use only)


More jobs at:
More jobs in: