Coordinator 1 – Residence Life and Student Housing – (RES00000076)

Southern Methodist University

Hourly Range:
$22.11 per hour 

About SMU
SMU’s more than 12,000 diverse, high-achieving students come from all 50 states and 80 countries to take advantage of the University’s small classes, hands-on research opportunities, leadership development, community service, international study and innovative programs. The University offers a strong foundation in the humanities and sciences and undergraduate, graduate and professional degree programs through eight schools.

Now in its second century of achievement, SMU is increasingly recognized for the ways it supports students, faculty and alumni as they become ethical leaders in their professions and communities. Now in its second century of achievement, SMU is increasingly recognized for the ways it supports students, faculty and alumni as they become ethical leaders in their professions and communities. The University’s entrepreneurial spirit lives in people from every academic discipline who see opportunities to create something new in the world – and work hard to bring their innovations to life. SMU’s relationship with Dallas – the dynamic center of one of the nation’s fastest-growing regions – offers unique learning, research, social and career opportunities that provide a launch pad for our students, faculty and alumni to make a global impact. On the most beautiful college campus in the country, SMU Mustangs are energized by unbridled opportunities – from teaching, learning and research to creativity, performance and athletic endeavor.

About the Department:
Residence Life & Student Housing fosters the foundational SMU experience where every student belongs, learns, and connects through their residential community.

About the Position:
This role is an on-campus, in-person position.

The Coordinator will be the initial point of contact and administrative support for the Residence Life and Student Housing front office located in Boaz Commons. They will respond to and triage customer issues, resolve issues and prioritize referrals to appropriate personnel. This position serves as an ID card system manager providing ID card services for students, staff, faculty, and guests. This position is essential in providing front line customer services for students, faculty, staff, and contractors. Serves as back-up to the Service Coordinator & Apartments Coordinator. This position is deemed “Remote Essential” under modified operations.

Essential Functions:

  • Provides the initial point of contact and administrative support for the RLSH Front office. Answers phones and manages walk-in traffic, resolving as many issues as possible in the moment. This position will triage customer issues, including working with challenging and difficult customers.
  • Provides administrative support as an ID Card system manager providing ID Card services for students, staff, faculty, contractors and guests. This position will also issue keys to facilities staff and contractors for approved work.
  • Responds to emails from current and prospective students and families, resolving student concerns about services offered, assignments, lofts, move-in and move-out processes, and more. Processes updates needed to accommodate students.
  • Hires, supervises and trains RLSH Ambassadors (student worker receptionists). Coordinates training on a quarterly basis and provides ongoing training throughout the academic year. Participates in the evaluation process for student staff. Provides leadership and development for student staff.
  • Serves on department or institutional committees as needed or directed. Provides leadership and support during opening and closing of the residence halls each quarter. Serves as a resource to residents who have questions about housing policies and procedures. Supports Housing Office processes and other duties as assigned.
  • Occasional evening/weekend hours may be required.

Education and Experience:

A High school diploma or equivalent is required. A Bachelor’s degree is preferred.  

A minimum of one year of work experience is required. Experience providing exemplary customer service to a diverse group of constituents is required. Experience working in a para-professional or professional role in Higher education is preferred. Experience working in a leadership or professional role with Student Affairs or Residence Life and Student Housing is a plus. Supervisory experience is also a plus. 

Knowledge, Skills and Abilities:

Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies. Must also demonstrate strong written communication skills.

Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions. Must also have strong organizational, planning and time management skills.  

Candidate must demonstrate proficiency in Microsoft Word, Excel and Outlook. 

Physical and Environmental Demands:

  • Sit for long periods of time
  • Bend, squat, stand, climb, kneel
  • Reach above shoulders
  • Handle objects (dexterity)
  • Push/pull
  • Carry/lift 25 lbs.

Deadline to Apply:
This position is open until filled.

EEO Statement:
SMU will not discriminate in any program or activity on the basis of race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression. The Executive Director for Access and Equity/Title IX Coordinator is designated to handle inquiries regarding nondiscrimination policies and may be reached at the Perkins Administration Building, Room 204, 6425 Boaz Lane, Dallas, TX 75205, 214-768-3601,

SMU offers staff a broad, competitive array of health and related benefits. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution.

SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU’s retirement eligibility criteria, during your retirement years after you leave SMU.

The value of learning at SMU isn’t just about preparing our students for the future. Employees have access to a wide variety of professional and personal development opportunities, including tuition benefits.

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