Desktop and Mobile Computing Specialist

University at Albany

About University at Albany:
Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany’s broad mission of excellence in undergraduate and graduate education, research and public service engages a diverse student body of approximately 17,000 students in nine schools and colleges across three campuses.

Located in Albany, New York, New York State’s capital, the University is convenient to Boston, New York City and the Adirondacks.

Job Description:
Information Technology Services (ITS) at the University at Albany seeks applicants for a Desktop and Mobile Computing Specialist, specializing in Apple operating systems (macOS and iOS) and devices. The Specialist is a member of the Desktop and Mobile Computing Group (DMCG), supporting all University desktop and mobile computing endpoints (Windows, macOS, iOS, and Linux). She/he/they develops and relies on tools and processes for enterprise management of endpoints to deploy operating systems, applications and patches, maintain an accurate device inventory, and support the secure and reliable operation of the University’s workstations and mobile devices. The Specialist works on service and project teams associated with research, teaching & learning, information security, and infrastructure services. The Specialist will strive to become a subject matter expert providing guidance, oversight, and recommendations related to macOS, iOS, Windows, and Linux endpoints.

Primary Responsibilities:
Specialist in Apple Operating Systems (macOS, iOS) and Endpoints

  • Serve as ITS’ subject matter expert in Apple operating systems and devices
  • Implement, operate, and maintain Apple OS and software distribution using appropriate enterprise management tools (ie. JaMF)
  • Employ best practices to automate the configuration and management of Apple endpoints and support MacOS across a range of versions
  • Develop and maintain tools and procedures to include and update all University-owned Apple devices in the asset inventory
  • Create and maintain technical documentation and the AskIT (user) knowledge base related to Apple and Mac endpoints
  • Work with distributed IT units to promulgate and promote ITS’ standardized enterprise tools, practices, and procedures for the management of Apple devices

General Desktop and Mobile Computing Support

  • Contribute to the development, testing, documentation, and operationalization of workstation, mobile device, printer, and software deployment processes, procedures, and scripts
  • Proactively test new operating system versions and features, new device drivers, and new application versions and integrate changes into deployment processes to maintain currency
  • Use enterprise management tools and develop scripts to remotely configure, support, and maintain all University desktops, mobile devices, and printers
  • Work within service teams to resolve service desk incidents and service requests in accordance with ITS’ service management and project management processes and workflows
  • Serve as a point of escalation for Field Support Specialists; deploying to the field, as needed
  • Develop and maintain both customer-facing knowledgebase articles and ITS-internal documentation
  • Consider, develop, recommend, and implement operational work and service improvements
  • Stay abreast of industry practices and tools for enterprise management of endpoints
  • Manage and operate test environments for all service offerings; conduct field tests, as warranted
  • Ensure service level agreements and operational level agreements are followed consistently 

Application Administration and Configuration

  • Install, administer, and configure server-based applications that enable enterprise management of desktop and mobile devices, printers, and software.

Additional Responsibilities:

  • Be available to provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends, within reasonable professional obligation and expectation

Requirements:
Minimum Qualifications:

  • Bachelor’s degree at time of hire from a college or university accredited by a U.S. Department of Education (DOE) or by an internationally recognized accrediting organization
  • 3 years’ experience working maintaining and supporting Mac and Windows computers using JaMF and Active Directory or similar enterprise management models.
  • Strong writing and documentation skills.
  • Demonstrated ability to be self-motivated, to manage multiple priorities and tasks, and to work independently and within a team structure
  • Excellent communication and interpersonal skills including the ability to build solid working relationships with individuals of diverse responsibilities and professional backgrounds while maintaining a strong focus on customer service
  • Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community
  • Applicants must demonstrate an ability to support diversity, equity, access, inclusion and belonging relative to their role

Preferred Qualifications:

  • Experience in JaMF Pro administration for macOS/iOS devices
  • Experience working in higher education
  • Apple Certification such as Apple Certified Support Professional (ACSP) or Apple Certified Mac Technician (ACMT)
  • JaMF 300 and above Certification
  • Experience with MECM

Additional Information:
Professional Rank and Salary Range: Lead Programmer/Analyst, SL3; $66,000-71,000.

Special Notes: Visa sponsorship is not available for this position. This position has the potential for telecommuting up to 50%

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University’s crime statistics for the past three years; and disclosures regarding the University’s current campus security policies. The University at Albany’s Annual Security Report is available in portable document format [PDF] by clicking this link http://police.albany.edu/ASR.shtml

Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made.  If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER

Please apply online via https://albany.interviewexchange.com/jobofferdetails.jsp?JOBID=171271

Application Instructions:
Applicants MUST submit the following documents:

  • Resume
  • Cover letter stating all the required minimum qualifications and any of the applicable preferred qualifications
  • Contact information for three professional references

Note: After submitting your resume, the subsequent pages give you instructions for uploading additional documents (i.e. cover letter etc.).

Closing date for receipt of applications: This position will remain open until filled. 

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