Lending Services Manager
Job no: 532444
Work type: Officer of Administration
Location: Eugene, OR
Categories: Library, Research/Scientific/Grants
Department: Libraries
Appointment Type and Duration: Regular, Ongoing
Salary: $50,000 – $58,000 per year
Compensation Band: OS-OA05-Fiscal Year 2023-2024
FTE: 1.0
Application Review Begins
August 28, 2023; position open until filled (revised)
Special Instructions to Applicants
To ensure consideration for the position, please include with your online application:
1. Current resume, which includes dates of employment
2. Three professional references
Department Summary
About the University of Oregon Libraries
The University of Oregon Libraries is an essential partner in the University’s educational, research, and public service mission. Our purpose is to actively support the student learning experience, enable the creation and stewardship of knowledge, and contribute to advancements in teaching, research, scholarship, and public service. With a focus on equity in service, we strive to create a powerful learning community and a welcoming space where all library patrons can access the information necessary to achieve their personal and professional goals.
About the Division
The Libraries’ Research, Instruction, and Access Services Division (RIAS) supports UO students, faculty, and staff by building and delivering relevant collections and services; facilitating access to local and remotely-held library resources; implementing and participating in innovative outreach and engagement activities; providing online and face-to-face information and data literacy instruction; and promoting access to affordable course materials. RIAS encompasses six major service areas: Access Services, Data Services, E-learning and Open Education Resources, Research and Instructional Services, Undergraduate Engagement, and five branch libraries.
Position Summary
UO Libraries is seeking a highly motivated, forward-thinking, and customer-focused individual to join the Research, Instruction, and Access Services Division as the next Lending Services Manager. We are seeking a candidate who embraces change and innovation, is eager to welcome challenges, and has experience in library public service. The Lending Services Manager collaborates with fellow members of the departmental management team to provide administration and management of the Lending Services unit in Knight Library.
Responsibilities include providing functional and strategic leadership to meet the changing needs of UO Libraries’ customers; managing up to 4.5 FTE non-exempt, represented employees and approximately 15 FTE part-time student assistants; helping ensure the safety and security of library resources and users; understanding and appropriately responding to the needs of library customers; helping manage and oversee public services at the Knight Library; administering extended hours during academic terms; and managing the maintenance of Knight Library’s physical collection.
Minimum Requirements
- Bachelor’s Degree or equivalent combination of education and experience.
- Three (3) years of experience within the last five (5) years providing public services in libraries (e.g., circulation, course reserves, interlibrary loan, reference).
- One (1) year of supervisory experience.
Professional Competencies
- Ability to remain current in and think analytically, strategically, and creatively about library public services.
- Ability to consistently provide and model professional and user-focused customer service.
- Ability to effectively supervise and manage direct reports and foster a team environment.
- Ability to remain flexible and adapt to rapid change and ambiguity.
- Ability to work independently and as a team member to balance workloads, prioritize, and meet deadlines.
- Ability to successfully resolve technological, procedural, and other types of problems.
- Ability to remain current in, interpret, determine compliance with, and enforce policies, procedures, guidelines, and regulations in a rapidly changing environment.
- Ability to work within and foster a diverse work environment.
Preferred Qualifications
- Academic library experience.
- Extensive use of the Alma/Primo integrated library system.
- Administrative use of the Springshare LibCal space management system.
- Proficiency in multiple library systems (e.g., integrated library system, interlibrary loan management system, institutional repository).
FLSA Exempt: Yes
All offers of employment are contingent upon successful completion of a background inquiry.
The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit http://hr.uoregon.edu/careers/about-benefits.
The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112.
UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.
In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report.
To apply, visit https://careers.uoregon.edu/en-us/job/532444/lending-services-manager
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