Director of New Student & Transition Programs

Syracuse University

Director of New Student & Transition Programs

Job #: 040745
Location Syracuse, NY
Pay Range: $80,000 – $89,000
Hours: Standard University business hours

8:30am – 5:00pm (academic year)

8:00am – 4:30pm (summer)

Hours may vary based on operational needs.
Job Type: Full-time

Job Description:
The Division of Student Experience seeks an experienced and innovative Director of New Student and Transition Programs, who will lead the university’s efforts to enhance the overall success and onboarding of Syracuse University students. The Director of New Student and Transition Programs is a strategic thinker responsible for the successful planning and implementation of the University’s new student orientation program as well as initiatives that support new student transition and development of sense of belonging. The Director will be responsible for collaborative work that advances the division’s goal of creating shared experiences that will inspire new students to connect, thrive, and engage across differences.

The Director will create, plan, and oversee the implementation of all orientation programs. The position will also coordinate student programming to address 1st to 2nd and 2nd to 3rd year undergraduate student transitions. The director will work with other University departments to ensure continuity and synergy among all onboarding programs for new students.

The Director develops goals, objectives, vision, and provides strategic oversight for the organizational, managerial, fiduciary, assessment, and administrative functions of the office, including supervision of professional staff members. The Director demonstrates a commitment to justice, equity, diversity, inclusion, and accessibility through program delivery and decision making. The goal is to ensure a seamless transition process for incoming students to Syracuse University. In collaboration with departments across campus, New Student Programs welcomes students to the community and connects them to resources, provides opportunities to find community among their peers, and equips students with tools to be successful throughout their time on campus and beyond.


  • Master’s degree in higher education, college student personnel, or related field required.
  • Minimum 5 years’ experience in an academic setting, preferably in programs that serve new students.

Job Specific Qualifications:

  • Demonstrated experience in program design, implementation and assessment.
  • Exceptional relationship building skills with the ability to collaborate, guide, and influence campus stakeholders.
  • Demostrated ability to cultivate a community of belonging.
  • Demonstrated experience in strategic planning.
  • Demonstrated experience in budget management.
  • Demostrated experience in managing a team.
  • Strong organizational skills, exceptional interpersonal skills, technical competence, strong oral and written communication skills, and demonstrated skills in analysis are critical to success in this position.
  • Understanding of best practices in new student orientation and community building/belonging.


  • Create and foster collaborative relationships with cross-campus stakeholders to actualize effective and strategic efforts and programming related to welcoming and supporting new students and creating a sense of belonging. Key partners include but are not limited to senior leaders and staff within all schools and colleges as well as the Office of the Chancellor, Office of the Provost, Enrollment Services, Student Experience, Auxiliary Services, Marketing and Communications, and Facilities Management.
  • Spearhead on-going strategic analysis of student and campus community needs to provide direction in shaping changes in first year programming. Anticipate student and campus changing needs and proactively adapt programming as needed.
  • Develop goals, objectives, vision and provide strategic oversight for the organizational, managerial, fiduciary, assessment, and administrative functions of the office of New Student Programs. Direct and optimize office budget. Facilitate continued assessment of programming costs and provide strategic direction of budget allocations.
  • Supervise professional staff members and oversee supervision of office student leaders. Foster departmental goals and implementation of student leadership programs designed to develop student leadership and wellness skills. Leverage campus partnerships to recruit, train, and schedule student and faculty/staff volunteers to assist with new student orientation.
  • Direct departmental initiatives to further diversity, equity, inclusion, and accessibility as part of first-year and transfer student programming. Ensure accessibility in all programming including planning for and arranging accessible entrances and seating, sign language, and live
  • Assist in planning and executing programs and initiatives aimed at increasing students ability to engage across differences in viewpoint and create a welcoming community for all.

About Syracuse University:
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit

About the Syracuse area:
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

Application Deadline:
Full Consideration By:
Open Until Filled:

To apply, visit

Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.


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